Cybersecurity Incident

At Eurostars Hotel Company, we are committed to ensuring the security and protection of our customers’ data.

We wish to inform you that, following a cyber incident detected on 20 August, unauthorised third parties may have gained access to certain information associated with bookings at our hotel chain.

Once the incident was detected, immediate measures were taken to contain the issue. According to the findings of the investigation, the information relating to the affected bookings includes booking details, name(s), email addresses, postal addresses, telephone numbers associated with the booking, and any information included in requests made to the hotel. In a limited number of cases, identity document numbers may also have been accessed.

Under no circumstances has this incident affected credit card details or any other payment methods. All such information remains fully protected and secure.

If you receive any communication, such as an email, a suspicious telephone call or a WhatsApp message, please be wary of any communication urging you to enter your card details to confirm your booking, as this is fraudulent. Please also remember that:

• We will never ask you to share your credit card details by email, telephone, text message or WhatsApp.
• We will never ask you to make a bank transfer that does not match the payment terms specified in your booking confirmation.
• If you receive an email that appears to have been sent by the hotel or Eurostars, remain vigilant before clicking on any links.

We recommend installing security measures, such as antivirus software, on your devices to protect yourself against fraudulent links used in phishing attempts.

We advise you to exercise extreme caution when dealing with any unexpected communication requesting your personal information, login credentials, banking details, etc. Use official channels before sharing information or taking any action. Stay alert for any unusual activity relating to your accounts or data, and immediately report any incident you detect to the relevant organisation.

The security of your personal information is our highest priority. We continue to improve and strengthen the strict security measures we use to protect our bookings.

If you have any questions or concerns, or notice any unexpected changes to your booking, please contact our customer service team, available 24 hours a day. You can find the contact details in your booking confirmation or at www.eurostarshotels.us.