Give the gift of travel and experiences with the Eurostars Hotel Company Gift Card

Once the purchase has been completed, you can receive the hotel gift card in your email inbox or send it directly to the recipient by entering their email address. You can also print it or resend it to yourself to deliver it by hand.

To use your gift card, go to the official Eurostars Hotel Company website, search in the booking engine and select the hotel and dates of your stay. On the payment page, enter the code shown on the voucher and the amount will be automatically deducted from the total price of the booking.

If the value of the card is higher than the amount of the booking, you can keep the remaining balance to use on a future stay.

Yes. You can make several bookings as long as the gift card has an available balance. If there is any remaining amount after confirming a booking, you will receive a new code by email to use for future bookings. If the price of the booking is higher than the available balance, you will only need to pay the difference.

Yes. In addition to using it on the official website, you can redeem your gift card by calling the reservations telephone number, through the contact form or by presenting the printed gift card at any Eurostars Hotel Company hotel.
In all cases, the code included on the card must be verified beforehand.

To use a gift card, you need to keep the code shown on the hotel voucher. If you have lost the code or cannot find the purchase email, you can contact us through the contact form so that we can review your case.

You can modify or cancel your booking on the official Eurostars Hotel Company website, provided that the fare conditions allow it. If the booking is refundable and is cancelled correctly, you will receive a new code with the available amount. For non-refundable bookings, the specific conditions of the selected fare will apply.

You do not need to present the gift card at the hotel if you have already redeemed it during the booking process. On the day of arrival, it will be sufficient to show the corresponding booking confirmation.

No. The gift card balance can only be used to make bookings in our hotel catalogue. Its value cannot be exchanged for cash.

No. Gift cards cannot be returned or refunded once purchased. Their value remains available to be used for any of the included services, always within the indicated validity period.

Gift cards can be used at all hotels listed in our hotel catalogue, provided that they have availability on the selected dates.